REFUND & RETURN POLICY


Contact Form Banner

Arnolds Swiss Cakes Purchases:

If your Arnolds Swiss Cakes purchase is faulty or does not meet our quality standards to your satisfaction, you may return it within three days of purchase to the Arnolds Swiss Cakes store from which you originally purchased the product. To return an item, the item must be as complete as possible and in its original packaging where possible, and you must provide your receipt or other proof of purchase.
To enable us to maintain our high product standards, you may be required to provide details of your product purchase, its handling and storage and the product fault.

If you have any issues or complaints with this returns process or you wish to provide us with product feedback, please:

  1. Call our Customer Care team on 03 9457 1832.
  2. Or email enquiries@arnoldsswisscakes.com.au

Please ensure that you tell the team when you made the purchase and what the issue was with the product

We note that refunds will not available where the product problem has been caused by you not properly handling or storing the product, or not eating the product within its designated shelf life.

Arnolds Swiss Cakes Refunds:

Refunds will be issued in the same form as payment originally used for purchase except as specified below:

  1. Purchases made with a debit card will be refunded as cash.
  2. A Voucher will be issued for all purchases made using a gift card or gift receipt/purchases.

No refunds are available for shipping and handling costs unless we have shipped the incorrect product to you.

We will endeavour to process refunds as soon as possible, however refunds usually take 14 days and delays can sometimes occur.

Arnolds Swiss Cakes Exchanges:

At this time we do not offer exchanges. If you would like to exchange a product, please return it using our returns process and then place a new order or purchase a replacement product.